Service Desk Analyst - Perm role - €27k plus 10% premio and benefits (Negotiable) - Milan Based

It’s a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst

Skills and Qualifications:

- Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
- Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
- Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
- Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
- Communication : Excellent written and verbal communication skills,



with the ability to explain complex technical issues in a clear and user-friendly manner.
- Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills:

- Interpersonal skills
- Networking: troubleshooting (Meraki: reasonable understanding)
- Hardware (Lenovo, HP)
- Knowledge management (recording their steps)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Consulting, and Information Technology

Industries

Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support

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📌 Service Desk Analyst/ IT Service Desk Analyst (Milano)
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📍 Milano