Quality Manager Olympus Italia Srl (OIT) |
At Olympus, we are committed every day to making people’s lives healthier, safer, and more fulfilling.
As a global medical technology company, we collaborate with healthcare professionals to deliver innovative solutions and services focused on the early detection, diagnosis, and minimally invasive treatment of diseases.
Our goal is to help raise the standard of care and make a meaningful difference in improving patient outcomes.
The Quality Manager, South, is responsible for the performance of the Quality Management Systems in Italy, ensuring that Sales and Service operations meet global KPIs as well as regional and local quality metrics.
Within Italy, it ensures effective communication with Business Units & Functions on quality and regulatory matters, fosters strong collaboration among the QARA functions operating in the cluster, and manages the interfaces with the certification owners governing the cluster’s QMS structures.
Quality Governance & Compliance: ensure compliance with ISO 9001, ISO 13485,



and other national and international regulations.
Training & Competence Deliver or coordinate mandatory quality training; KPI & Reporting Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs etc.
Cross-functional Support Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation.
Field Service Oversight Ensure field service procedures follow QMS and risk management.
Distribution & Storage Monitor storage, shipment, cold-chain (if applicable), and product integrity.
Customer Feedback Integration Ensure complaints, returns, and feedback from field service/sales are captured in QMS.
Regulatory Compliance Oversee labeling, documentation, and local regulatory requirements for shipped devices.
KPI Monitoring (Commercial) Track delivery quality, field service incident rate, and customer satisfaction metric

📌 Responsable management de la qualité usine h/f (Italia)
🏢 Codice degli Appalti
📍 Italia