We are looking for a Service Manager – End User Services, Collaboration to take responsibility for managing and developing collaboration services in our End User Services area.

In this role, you will be responsible for the overall service management, continuous improvement and further development of services and solutions within the Microsoft 365 Collaboration area. You will oversee End User Services more broadly, while specializing in collaboration technologies such as Teams, SharePoint, OneDrive, Exchange Online and related Microsoft 365 services.

You will act as a key point of contact for business stakeholders and vendors regarding IT topics within your service area, ensuring that services are reliable, secure, cost-efficient and continuously improved.

Your responsibilities
- Managing daily IT service operations, service performance, availability and continuous improvement within End User Services and the Collaboration area
- Acting as the single point of contact for business stakeholders and vendors, including vendor management and third-party service contract follow-up




- Preparing and following up service budgets, forecasts, actuals, software license optimization and budget compliance
- Managing Microsoft 365 tenant administration, including licensing, governance, access management, policies, reporting, security and compliance topics
- Planning and supporting project and change deliveries, including rollouts, adoption, communication, user training and CAB participation/chairing
- Maintaining service structure, CMDB accuracy, documentation and knowledge articles within the service area
- Mentoring specialists, sharing knowledge and building operational capability within the End User Services team

What we are looking for
- B.Sc. or M.Sc. degree in Computer Science, IT or equivalent industry experience, with at least 5 years of experience in Collaboration Technologies and IT Operations
- ITIL Foundation certification or similar practical Service Management exp

📌 EUS Service Manager (Italia)
🏢 Outokumpu
📍 Italia