Villa Eden is hiring through Hosco in Merano. Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.
Role Overview: The Reservation Manager is responsible for managing and optimizing all reservation activities of Villa Eden, ensuring a seamless, personalized, and high-end booking experience that reflects the standards of a Leading Luxury Longevity Retreat. At the core, the role is about converting demand into revenue while delivering an exceptional first guest experience already at the booking stage.
Qualifications:
Experience:
- Proven experience at the Reservation Department in a luxury hotel environment is essential.
- Experience with Leading Hotels of the World standards is a strong advantage.
Languages:
- Fluency in English, Italian, and German is required; additional languages are a plus.
Skills:
- Outstanding leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Proficiency in property management systems and office software.
Personal Attributes:
- A guest-focused mindset with a passion for luxury hospitality.
- Polished,
professional appearance and demeanor.
- Ability to stay calm and composed in high-pressure situations.
Experience:
- Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.
- Experience with Leading Hotels of the World standards is a strong advantage.
Languages:
- Fluency in English, Italian, and German is required; additional languages are a plus.
Skills:
- Outstanding leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Proficiency in property management systems and office software.
Personal Attributes:
- A guest-focused mindset with a passion for luxury hospitality.
- Polished, professional appearance and demeanor.
- Ability to stay calm and composed in high-pressure situations.
What We Offer:
- The opportunity to lead a dynamic and dedicated team in one of Europe’s most exclusive luxury retreats.
- A multicultural working environment with guests from around the world.
- Professional growth opportunities and training tailored to luxury hospitality standards.
- Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.
Please see the full vacancy for the benefits offered by Villa Eden.
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