Costa Crociere S.p.A. is seeking a Business Analyst/Process Improvement professional to optimize end-to-end sales processes and support CRM/platform evolution.
You will collaborate with Operations, IT and external partners to identify opportunities, gather requirements and drive effective solution delivery. The role emphasizes data-driven decision making, KPI monitoring and AI-enabled capabilities to improve customer interactions and operational performance.
📌 Sales Ops (Italia)
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📍 Italia
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