SERVICE OPERATIONS COORDINATOR

Position Type: regular, full-time

Reports to: Head of Customer Succes EMEA / Regional Service Manager

At Maxphotonics Italy, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.

We are seeking a detail-oriented and proactive Service Operations Coordinator to support our Field Service Engineering (FSE) team and ensure smooth execution of global service operations. This role is mission-critical – it ensures that all EMEA-based service flows smoothly, compliantly, and on time by coordinating field activities, managing inventory and logistics, handling procurement and invoicing processes, and fostering effective communication across internal teams and international partners, with a focus on our China office.

This is more than a coordinator role — it’s an opportunity to help shape the future of our global service organization.



The Service Operations Coordinator will have the mandate to build scalable systems, define best practices, and set the standard for customer support as we continue to expand worldwide.

You must be calm under pressure, capable of owning outcomes, and have a customer-first mindset.

We’re looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment. You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks.

Schedule and dispatch Field Service Engineers (FSEs) based on service needs and customer priorities.

Inventory Management: Track and manage service inventory, parts replenishment, and stock levels at multiple sites.

Procurement & Financial Admin: Create and manage Purchase Orders (POs), Purchase Requisitions (PRs), Quotes, and Invoicing using internal systems.

Pre-Tic

📌 SERVICE OPERATIONS COORDINATOR Milan, Italy (Milano)
🏢 Maxphotonics
📍 Milano