TVS SCS RICO Italia fa parte di una multinazionale specializzata nella fornitura di un'ampia gamma di servizi tecnologici in tutta Europa, tra cui Break & Fix, IMAC, Service Desk, Progetti e Rollout, Help Desk, End User Computer e Supporto Deskside. L'azienda si avvale di professionisti esperti che si dedicano alla fornitura di soluzioni IT di livello mondiale. TVS SCS è alla ricerca di 9 Tecnici/Sistemisti IT da inserire nel proprio team di Milano. Avrai l'occasione di contribuire ad un ambiente che promuove l'innovazione e la crescita. Tasks La descrizione dei compiti viene fornita in lingua inglese per essere meglio aderente alle richieste della posizione lavorativa. Nel testo che segue i termini Technician o Engineer sono da considerarsi equivalenti a Tecnici/Sistemisti IT. Dedicated onsite IT Engineers - Level 1 and Level 2 - The Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.



Ideal candidate should have 1-2 years’ experience for the Level 1 engineer, and 2-3 years for the Level 2 engineer. The Technician will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts. Monitor Service Desk queues and act on the tickets, closing and re-routing as required to 2nd or 3rd level teams. Device Break Fix, Fault Diagnosis, Repairs, Assistance for warranty repairs. Placing device Image build on to new devices or rebuilds as required. Support & resolve with image issues e.G. SCCM. Support & fault analysis to customer’s various core OS e.Supporting common of the shelf applications support such as Outlook, MS Office etc. Smart Hands Eyes and Feet as Directed from Third party towers such as Networks, Server, telecoms, AV teams etc. Intermediate level of server and network support knowledg

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🏢 RICO LOGISTICS
📍 Italia