DescriptionMission Statement:As the IT Device Lifecycle Management (DLM) Regional Lead, you will be the custodian of the DLM service for your region, overseeing all critical aspects including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM).

Your leadership will ensure that the DLM service operates effectively, meeting SLAs and delivering high-quality service across regional operations.

You will act as the primary escalation point for any regional issues, maintain key relationships with both internal and external stakeholders, and drive continuous improvement initiatives.

As the regional DLM voice, you will also collaborate closely with other regional leads and Centre of Excellence (COE) to shape and enhance the global DLM delivery model.This role is pivotal in ensuring the successful management and evolution of the IT Device Lifecycle Management service in your region.

As a leader, you will oversee the key aspects of service delivery, engage with stakeholders, and contribute to global service improvements,



driving both operational efficiency and customer satisfaction.Oversee all aspects of the DLM service within your region, including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM).

Ensure the DLM service operates efficiently and effectively within agreed SLAs, meeting the required quality standards.

Monitor performance, identify any issues, and implement solutions to ensure continued service excellence.Serve as the primary escalation point for any issues or concerns within the region.

IT Global teams, regional teams) and external vendors including our OEM and logistics partners.

Ensure effective collaboration and communication to meet regional objectives and resolve any challenges.Provide regular updates on service performance, challenges, and opportunities for improvement to the Global DLM Service Owner.Identify opportunities for continuous improvement w

📌 IT Service Manager (Milano)
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📍 Milano