Italian Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates find not just a job, but a career-defining opportunity in the vibrant landscape of international business.
Job Overview
We are currently seeking a passionate individual for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria to join a leading team in the Fitness & Wellness industry. This is a unique opportunity to combine your technical support expertise with a genuine interest in wearable health technology, ensuring users across the Italian market receive premium assistance.
Key Responsibilities
- Provide expert, high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and applications.
- Champion the Fitness & Wellness industry standards by resolving complex inquiries related to health data,



activity tracking, and device synchronization.
- Deliver personalized troubleshooting solutions, ensuring optimal user experience and high customer satisfaction scores.
- Educate users on the advanced health monitoring features of Fitbit products to encourage a healthy and active lifestyle.
- Maintain detailed documentation of customer interactions within the CRM system to improve service delivery.
- Collaborate with international teams to identify trends in user hardware or software issues, providing feedback to improve future product iterations.
- Represent the brand with professionalism and enthusiasm during every customer engagement.

Requirements
- Native or fluent Italian (spoken and written) is mandatory for this role.
- Proven interest or passion for the Fitness & Wellness industry and health-conscious technology.
- Valid EU passport (mandatory requirement for legal employment).
- Exce

📌 Italian Speaking Fitbit Products Support Specialist (Italia)
🏢 Mercier Consultancy Group
📍 Italia