Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
We are looking for a passionate talent to build our customer experience.
The candidate will join the store team located in Naples.
The position will report directly to the Store Manager.
Mission
The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
Essential Duties and Responsibilities
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- Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
- Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
- Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
- Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
- Ensure that the team proactively manage clienteling activities in coordination with CRM department;
- Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shar
📌 Assistant Store Manager (Città Metropolitana di Napoli)
🏢 Golden Goose
📍 Città Metropolitana di Napoli
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