The Lake Como EDITION

Nestled along the western shore overlooking the Bellagio mountains, The Lake
Como EDITION combines striking design and Italian warmth with a sophisticated
luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor
restaurants and bars, a unique floating pool, and a spa sanctuary deliver an
unforgettable escape.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bell person, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books and




document pertinent information in logbooks. Monitor club lounge for seating
availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriate

📌 E-Concierge - The Lake Como EDITION - Season 2026 (Noicattaro)
🏢 Marriott
📍 Noicattaro