Organizational Setting
FAO's commitment to environmental sustainability is integral to our strategic objectives and operations.
The Organization's Staff Credit Union (CU) is a self-funded operation that started in 1954 which was formally integrated into the FAO in January 1976.
The CU helps FAO and WFP Staff by providing an avenue for their savings as well as extending their credit facilities. It is convenient, free of charge and hassle-free service.
The position is located in the FAO Credit Union, at FAO headquarters in Rome, Italy.
Main Purpose
The Head Teller (FAO Credit Union) coordinates and performs the full range of functions in support of the CU's activities. He /she ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to a smooth functioning of the work of the unit. He/she oversees day-to-day operations by Front Office staff with particular emphasis on new members and all aspects of CU's lending operations to ensure compliance with its rules and procedures and completion of requests in a timely,



efficient and accurate manner in order to maintain excellent customer service levels.
Supervision Received/Exercised
The Head Teller (FAO Credit Union) reports to the Member Services Officer, CSFU. The incumbent operates independently and takes decisions on work priorities. Supervision received is focused on the quality of work outputs, in particular the meeting of timelines and the quality of advice given to clients. He / she provides guidance and advice to other support staff.
Working Relationships
The Head Teller (FAO Credit Union) works closely with colleagues in the CSFU team and with client departments/ offices in the handling of routine and specialized processes, promoting the effective and efficient delivery of finance-related services.
Key Functions/Results
• Coordinate the processing of member savings and loan transaction requests;
• Ensure Tellers are applying rules and policies governin

📌 Head Teller (Roma)
🏢 Food and Agriculture Organization (FAO)
📍 Roma