Descrizione del lavoro

PURPOSE OF THE JOB
For the opening of our Borgo Pignano Florence , a luxury urban retreat affiliated with Relais & Châteaux , located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor . The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.
REPORTS TO: Cluster Sales & Marketing Director
MAIN DUTIES & RESPONSIBILITIES
Work side by side with the Reservation Manager in the following:
Reservations:
- Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards
- Ensure timely management of correspondence in accordance with company timelines and standards.
- Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments,

📌 Revenue & Reservation Supervisor (Firenze)
🏢 Borgo Pignano Florence
📍 Firenze