JOB SUMMARY

Serves as the property Manager on Duty and directs all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property management
in resolving any guest or property related situation. Personally assisting in
resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the guest services, front
desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 3 years
experience in the guest services, front desk, housekeeping, or related
professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures supervisors maintain adequate levels of department supplies.

• Ensures all employees are in proper uniform and are properly groomed (grooming
standards in employee handbook).





• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

• Directs, monitors, and assists all overnight staff.

• Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly
from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all
invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and
rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all emplo

📌 Night Manager (Milano)
🏢 Marriott
📍 Milano