*Resume MUST be in English
Location: Remote - LATAM
Role: Account Manager
Department: Sales

About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management

Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:
Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value
The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.




100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team

Role Description
We're hiring our Founding Account Manager for LATAM to build respond.io's Account Management function from the ground up.

This is a Day 0 role. There is no existing playbook, no fixed KPIs, and no template to follow. You will work directly with the Head of Department to design how we engage, retain, and grow our self-service customers and small key accounts across the region.

You will spend roughly 70% of your time on our self-service cohort — customers who today have never spoken to

📌 Account Manager (Modena)
🏢 respond.io
📍 Modena