The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight
Lead, coach, and manage a team of Field Service Engineers across designated territories.
Ensure timely and high-quality execution of installation, maintenance, and repair services.
Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
Maintain compliance with safety standards, company policies, and industry regulations.
Sales, Technical Support, Logistics) to ensure seamless service delivery.
Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
Identify training needs and support the development of technical and soft skills within the team.
Manage resource planning, scheduling, and workload balancing to optimize service coverage.
In-depth technical knowledge of Vertiv and legacy equipment.
Team leadership and performance management.
Customer relationship management.
Operational planning and resource optimization.
Safety and compliance awareness.
Data-driven decision-making and reporting.
Formal Engineering qualification in a related field
Proven experience managing field service teams in a technical or engineering environment.
Strong leadership and people management skills.
PHYSICAL & ENVIRONMENTAL DEMANDS
~ Please list all physical and environmental demands that may performed on a regular basis.
Customer Focus
Innovation
Own It
Foster a Customer-First Mindset
Think Big and Execute
Drive Continuous Improvement
Learn and Seek Out Development
The anticipated salary range for this role in Milan - Italy locality is between 66,565 Euros to 83,206 Euros gross per year (based on a full-time working week). Certain ro
📌 Field Delivery Manager (Italia)
🏢 Vertiv
📍 Italia