We're hiring on behalf of a Haystack partner

The Role

• Provide expert-level technical support for diagnostic hardware systems, including instruments and devices.

• Respond promptly to customer inquiries, offering virtual or on-site support when local engineers require assistance.

• Maintain an in-depth understanding of diagnostic hardware product lines, including specifications, functionalities, and common issues.

• Monitor and analyze support metrics to identify trends, recurring issues, and areas for service efficiency improvement.

• Proactively contribute to optimizing the service organization across Europe.

What You'll Need

• Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Information Technology, or a related field.

• Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.





• Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.

• Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.

• Strong verbal and written communication skills in English and Italian, with the ability to convey technical information clearly to non-technical users.

What's On Offer

• Competitive salary

• Opportunity to work remotely with required travel across Europe.

• Be part of a team dedicated to advancing laboratory science and healthcare.

• Contribute to solving complex challenges and architecting solutions that bring science to life.

Apply via Haystack today

📌 Technical Support Specialist (Italia)
🏢 Haystack
📍 Italia