Position Purpose

To provide warm, professional, and efficient service to guests from arrival through departure, ensuring a positive experience throughout their stay while following the service standards of Viva V Samaná by Wyndham.

This position is also suitable for junior candidates with strong potential, a service-oriented attitude, and a willingness to learn and grow professionally within the Front Office department.

Main Responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Perform check-in and check-out procedures according to established standards.
- Verify reservations, guest information, room assignments, and required documentation.
- Provide accurate information about hotel services, schedules, restaurants, activities, and facilities.
- Assist guests with requests, questions, and needs throughout their stay.
- Follow up on guest concerns and coordinate with the appropriate departments for resolution.
- Maintain effective communication with Housekeeping, Guest Service, Reservations, Security, Maintenance, and other operational departments.




- Handle telephone calls and internal guest communications professionally.
- Keep guest information and records updated in the hotel management system.
- Properly manage room keys, key cards, and Front Desk documentation.
- Assist with room changes, stay extensions, and special requests.
- Immediately report relevant incidents or situations that may affect guest satisfaction to the supervisor.
- Participate actively in departmental training and development programs.
- Maintain an excellent professional appearance and attitude at all times.
- Follow company and Wyndham standards regarding quality, service, safety, and confidentiality.

Candidate Profile
- High school diploma required.
- Technical or university studies in Hospitality, Tourism, Business Administration, or related fields are preferred.
- Extensive previous experience is not required; we are looking for candidates with potenti

📌 Front Desk Receptionist (Milano)
🏢 Hotel Recruitment
📍 Milano