Job Category Food and Beverage & Culinary
Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? Position Type Non-Management
Job Description – HOSTESS
Job Title: Hostess
Department: Food and Beverage
Reports to: Food and Beverage Director
Courteously greet and escort guests to tables and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Assist in monitoring the guests’ needs and all phases of the operation.
Fluency in English
High school graduation
Restaurant service experience
Fluency in foreign languages
Knowledge of local activities and appropriate attractions for restaurant clientele
Two year experience in similar position dealing with the general public
Ability to exercise good judgment with difficult guests
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to provide clear,



pleasant telephone communication with proper grammar
Prior guest relations training
Ability to use Micros system
Restaurant service experience
Fluency in foreign language
Knowledge of local activities and appropriate attractions for restaurant clientele
Scheduled daily activities and in-house groups
Hotel extension numbers, beeper numbers carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections, price range
Features and services provided by the hotel
Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Set up Hostess station with necessary supplies; Inspect the restaurant environment and entrance area, ensuring that all standards are met; Place newspapers, magaz

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