Customer Retention Specialist
Remote – LATAM
About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here—decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
The Role
As a Customer Retention Specialist, you'll play a key role in helping patients stay engaged with their health journey. You'll proactively connect with patients who may be at risk of canceling or pausing their subscription, provide support during retention conversations, and help them understand the value of continuing their treatment.
This is an excellent opportunity for someone looking to grow a career in Customer Success, Retention,



or Healthcare Operations. You'll receive training on our products, systems, and best practices while developing valuable communication and relationship-building skills.
What You'll Do
Proactively reach out to patients who may be at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
Re-engage paused or inactive patients through phone, SMS, and email outreach.
Educate patients on membership options, program benefits, and available non-clinical resources.
Escalate clinical questions or concerns to the appropriate care team.
Accurately document all patient interactions in the CRM.
Follow established retention workflows, scripts, and best practices.
Meet individual performance goals related to retention, productivity, and customer satisfaction.
Share patient feedback a

📌 Customer Retention Specialist (Modena)
🏢 Lumimeds
📍 Modena