pAs an Automotive Coach Consultant, you monitor and support the use of a new tool to enhance Customer Experience across the dealer and service network. You provide both operational guidance and advisory input to Sales-related areas, leveraging Customer Journey and Sales/Service processes. You design and deliver coaching, training, and insights to improve CE performance while collaborating with cross-functional teams. This role combines analytics, training, and hands-on implementation to shape customer outcomes. /pulliPrepare standard and ad-hoc reports and analyses on CE metrics /liliDraft and manage official communications to the sales and service network /liliCreate and deliver PowerPoint presentations on CE topics /liliSupport the CE department in analysis and design of incentive schemes /liliDesign, manage, and deliver virtual coaching sessions (webinars)



on CE topics /liliProvide hands-on support to Sales and Service network for new projects and tools implementation /liliDevelop and deliver training modules for internal field staff and Sales Service network on CE topics /liliDeliver classroom-based behavioral training on soft skills /liliConduct potential analysis and gap analysis /liliAdvanced knowledge of the automotive industry /liliStrong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans /liliProven experience with Dealer Management Systems (DMS) /liliExcellent knowledge of Microsoft Office, Visual Analytics tools, and database querying /liliAbility to analyze complex datasets and define effective solutions /li /ulAs an Automotive Coach Consultant, you monitor and support the use of a new tool to enhance Customer Experience across the dealer and … #J-18808-Ljbffr

📌 Coach&Consultant - Automotive (Milano)
🏢 Experteer Italy
📍 Milano