ppbAbout Golden Limousine International /b Golden Limousine International is a premier luxury ground transportation company serving corporate, institutional, and private clients throughout Southeast Michigan and beyond. We are known for reliability, precision logistics, and a service standard that our clients trust for their most important events. As we continue to grow, we're looking for a dedicated Account Manager to own and expand one of our most important institutional relationships. /ppbAbout Golden Limousine International /b Golden Limousine International is a premier luxury ground transportation company serving corporate, institutional, and private clients throughout Southeast Michigan and beyond. We are known for reliability, precision logistics, and a service standard that our clients trust for their most important events. As we continue to grow, we're looking for a dedicated Account Manager to own and expand one of our most important institutional relationships. /ph3Role Overview /h3pGolden Limousine International is seeking a dynamic, relationship-driven Account Manager to serve as the primary owner of a major institutional client relationship. This is a strategic, client-facing role — not an operations or reservations role. You will be the face of Golden Limousine International to your client's stakeholders, responsible for the health, depth, and growth of the relationship, while working closely with leadership on broader account strategy and expansion. Day-to-day reservations, dispatch, and operational execution are handled by our dedicated Reservations and Operations teams — this role is free to focus entirely on the client relationship and the business opportunity within it. /ppThis is a relationship-first role:



success comes from deep client trust, sharp business instincts, and the ability to uncover opportunity inside an account others might overlook. /ph3Key Responsibilities /h3pClient Relationship Management /pulliServe as the primary point of contact for the assigned institutional account, ensuring consistent, high-touch service and client satisfaction. /liliBuild and maintain strong, long-term relationships with key stakeholders — including department administrators, event planners, and procurement contacts. /liliUnderstand the client's operating calendar, seasonal patterns, and recurring needs well enough to anticipate opportunities before they arise. /li /ulpStrategic Sourcing Within Existing Relationships /pulliProactively identify new departments, business units, or programs within the existing institutional relationship that represent untapped transportation needs. /liliMap the client's organizational structure to uncover additional decision-makers and buying centers beyond the current point of contact. /liliPartner with leadership to translate these opportunities into a coordinated account expansion strategy. /li /ulpAccount Growth Retention /pulliIdentify opportunities to expand service usage within the account, including upselling and cross-selling additional services. /liliNegotiate contract terms and pricing structures in partnership with senior leadership.



/liliDevelop and execute strategies to strengthen the relationship year-over-year and protect against competitive risk. /liliProvide regular reporting and insight to leadership on account health, volume trends, and growth opportunities. /li /ulpStrategic Contribution /pulliPartner with senior leadership as the lead relationship owner, contributing account-level insight to broader company strategy. /liliMaintain availability for evening and weekend work aligned with the client's event calendar, with occasional travel as needed. /li /ulpbQualifications /b /pulliMinimum of 4 years of experience in hospitality, travel, institutional sales, account management, or a related client-facing field. /liliDemonstrated ability to build and grow relationships with senior-level and multi-stakeholder clients. /liliExceptional customer service instincts, with a genuine passion for getting the details right. /liliStrong written and verbal communication skills; comfortable interfacing with senior-level contacts. /liliHighly organized, with the ability to juggle multiple concurrent priorities and relationships. /liliWorking knowledge of the hospitality, travel, or institutional/event services industry. /liliProficiency with word processing, spreadsheets, and CRM software; quick to learn new systems. /liliStrong analytical and sourcing instincts, with a keen eye for untapped opportunity. /liliA calm, solutions-oriented approach to problem-solving and managing client expectations. /li /ulpGolden Limousine International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr

📌 Strategic Account Manager, Institutional Partnerships (Milano)
🏢 Golden Limousine International
📍 Milano