**Who we are looking for**:
We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client. The team member we are recruiting will be responsible for managing customers in order to: - process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index;
- handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files. **Duties and Responsibilities**: - Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied;
- Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction;
- Collect and analyze customer needs with a view to continuous improvement of the offered service;
- Manage relations with all internal structures for the resolution of complex problems;
- Manage document verification service;
- Verify the compliance and documentation of financing contract requests;
- Contact the sales network when documents integration is needed;




- Manage all the sales network’s requests on document clarification and integration;
- Manage contract’s settlement;
- Manage contract’s review and verification (updating of personal data and contracts). **Requirements**: - High School Diploma or bachelor’s degree in Economics;
- Strong relational and organizational attitudes for an effective relationship with customers;
- Teamwork;
- Accuracy and compliance;
- Initiative and independence;
- Excellent verbal and written communication skills;
- Interpersonal skills;
- High level of computer literacy, especially MS Office;
- Language’s skills: Italian, English. **Working pattern**: - Rome;
- 40h weekly;
- mon/fri. **What we offer**:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

📌 Call Center Agent (Roma)
🏢 Msx International
📍 Roma