International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._
- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB **Posizione**:
**This is what your job entails** Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to support people in their ability to work, willingness and satisfaction. **Your task** As the disciplinary lead next to the functional leads, you will empower and develop employees for self-responsibility and self-organization. You will support in the change process to grow into the new roles by clear demarcation of responsibilities and close/transparent communication. The disciplinary management (salary, promotion, leave of absence, evaluation, etc.), including administrative activities and consideration of the employment law framework will also be part of your tasks. **Your contribution** You will play a vital role in shaping the future international Customer Care matrix structure and make that successfull. **Your environment** Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland. Your disciplinary responsibility will be focused to the local employees. **Your liberties** If you have a passion for people management,



like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. **Requisiti**:
**What you bring along** Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:
**Your education** You have successfully completed a study with a HR / Personal development focus. **Your experience** You are experienced in people management with respective leadership skills including tools and methods like e.g. feedback and development discussions. You are proficient to standardize HR-related procedures as link between HR function and international Customer Care Management. **Your skills** You have a minimum B2-level English proficiency as well as C1-level Italian and very good people management skills. Also you have coaching, learning facilitator skills and a performance-oriented people development mindset. Communication, complexity reduction, fluid/ iterative and transparent management skills (e.g. conceptual skills) round off your profile. **Your softskills** You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you also are enthuastic and able to deal with conflicts in a positive and constructive way. **Altre informazioni**:
Sede lavoro: Valdengo (BI) | CCNL: Commercio 1°livello | Monte ore: tempo parziale 38h/w

📌 People Lead (People Strategy and Development) Posizione Internazionale con Sede Lavoro Valdengo (Bi)
🏢 bonprix
📍 Valdengo