**Job Purpose** We are currently seeking to recruit a Tour Coordinator/Operator within our Activity & Japan coordination Section in Rome. You are expected to function as local PR agents and sales support in order to maintain existing customer relationships and to promote future businesses. The nature of the role will require out of hours work and occasional weekend work. **Main Responsibilities** You will be working closely with the purchasing, coach team and other departments within the company. You will make new products which will be on sale in our internet shop. You will be liaising with sales offices in Japan and operating tours in Italy ensuring high standard of service quality along with the following duties:
Provide assistance to phone calls from customers and tour leaders for any Emergency handling. Recommend ground services in go-ahead stage with our local knowledge in Italy Amending ground services after groups arrive Checking itineraries and making sure schedules are feasible plus ensuring Guide and Tour Leader details are in the system etc. Handling a variety of services regarding tour. (e.g. guide, assistant, coach, restaurants, tickets) Making courtesy calls/ visits on each tour as per assignment and gather feedback from group to ensure smooth running of tours,



and ensure Courtesy Calls report and record are updated on a daily basis Meeting and greeting clients/tour leaders and accompany important groups when required Investigating and solving problems with tour leader in a professional and proactive manner with clear and concise tour reports updated Liaising with sales offices, suppliers, and other departments/local offices within Miki regarding any itinerary issues, tour status, and problems on the road Carrying emergency phone and working on weekend/bank holiday on rota basis (e.g. Saturday rota) Monitor and resolve problems with groups which may arise regarding Meals/ Guide-Assistant-Interpreter/ Entrance services etc Negotiating compensation with tour leaders and suppliers to minimize loss for Miki and to maximize Miki profit margin through promoting our other products and services To undertake any other duties or ad-hoc projects as requested by the management **Relevant Skills/Characteristics** Italian and Japanese verbal and communication skills at a mother tongue level and English at an excellent level Good work ethic Highly organised Good negotiation skills Strong team player Ability to deliver quickly and accurately Able to work under pressure Ability to adapt to a diverse and multicultural environment Technical aptitude with an ability to thrive in a multi-tasking, fast-paced environment **Required Experience/Knowledge** Essential Experience in day to day operations in travel business Strong knowledge of Italian destinations Fluent in Japanese, Italian, English Desirable Additional knowledge of PC, IT, google, skills. Data analysis Contratto di lavoro: Tempo completo Retribuzione: €22.400,00 all'anno Benefit: - Buoni pasto Disponibilità: - Dal lunedì al venerdì

📌 Tour Coordinator/operator (Roma)
🏢 MIKI TRAVEL AGENCY ITALIA
📍 Roma