HSPI S.p.A. is a management consulting company supports the Client through the change processes generated by Information & Communication Technology and is specialized in Business Consulting, IT Strategy and Governance and Digital Innovation.
**Main Responsibilities**:
Drafting of process documents and procedures and drafting of additional specific deliverables as a result of the activities carried out in the project;
**Project Management**: planning, management and supervision of projects, organization of team activities in compliance with shared programming, monitoring of progress, identification of critical issues and risks and related corrective actions;
Customer relationship management, to ensure the satisfaction of needs/requirements;
Assessment, re-engineering and support for the implementation of the processes of the Information Systems Departments, according to industry best practices (COBIT, ITIL);
Drafting of the functional requirements of IT tools and technological architectures to support ITSM processes and IT services;
Drafting and execution of organizational Change Enablement plans;
Monitoring the progress of projects for the implementation of ITSM processes and platforms.
**Skills required**:
At least 5 years of experience in the role




Experience in using some of the main IT Governance and IT Service Management frameworks (ITIL4, COBIT, Prince2, PMBoK, ISO20000,...);
**Knowledge of the main IT Service Management platforms (e.g.**: ServiceNow, BMC,...) and ability to define solution requirements based on customer needs;
Knowledge of the fundamental components of a modern IT infrastructure, HW/SW and interconnection networks;
**Soft skills required**:
Ability to manage meetings with customers and suppliers;
Ability to coordinate Junior and recent graduate resources, attention to the team, ability to grow their skills;
Organizational autonomy and goal orientation and spirit of initiative/proactivity.
**Required Education**: Bachelor's degree in STEM disciplines (Economics, Engineering, Computer Science and Mathematics).
**What HSPI offers**:
Stimulating work environment that fosters professional growth and career paths;
High autonomy and responsibility;
Direct relationship with the company's management and customers
HYBRID working mode;
Opportunity to experience oneself in an international, young and dynamic group context and to be included in work teams at prestigious clients of primary importance, including international ones.
A permanent contract is offered.
HSPI
LI-HYBRID

📌 PMO- IT Governance & Service Management (Città Metropolitana di Roma)
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