Based in our headquarter office in Carpi, Modena (Italy), we are looking for a motivated and energetic individual to join our International Business Management Team. The **Junior Customer Service Associate** is accountable for the operational management of the DACH/FRANCE customers on a daily basis, ensuring efficiency and effectiveness in the process of order management and that their needs are met. **CORE RESPONSIBILITIES**: - Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics);
- Order placement during the Sales campaign period and refill/stock orders throughout the season;
- Follow up of the goods arrivals and assignment and handling of shipments;
- Follow up to solve potential problems related with shipments (returns, missing items, delays etc.);
- Daily communication with the sales force,



agents and customers of the DACH or FRANCE region;
- Regular communication & work with teams based in Germany and France. **SKILLS AND ATTITUDES**: - 1/2 years of work experience in a similar role in a multinational company (preferably in a têxtile industry);
- English Proficient level;
- Knowledge of German or French is required;
- Knowledge of SAP and other IT skills (Excel, powerpoint );
- Strong collaboration spirit, multitasking approach and teamwork attitude;
- Customer orientation and problem solving mindset;
- Feel at ease working in a high - pressure environment;
- Well organized person.
- In Champion we believe that with success comes opportunity. Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential._
- Become a Champion and let's work together for our success._

📌 Junior Customer Service Associate (Carpi)
🏢 Champion EMEA
📍 Carpi