**Descrizione dell'azienda**:
The Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders.He/she is responsible for the supply chain execution of finished goods & visibility items (VISIT) and for the fulfillment of the order to cash process and reverse. **Descrizione del lavoro**:
**Function support**
- Shared responsibility on customer satisfaction and customers related KPIs.
- Track delivery from 3PL to end customer ensuring high quality service.
- Work towards the resolution of operational issues originating both from the 3PL and customer.
- Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.
- Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.
- Responsible for daily invoicing and creation of credit notes/returns in ERP.
- Month/Year end closing, execution, and monitoring of periodical tasks **System & Digitalization**: - Active role in process automation projects and digitalization technologies (OCR)




- Experience with CRM software to manage interactions and communications with the Customers
- Familiar with RPA technologies to increase order process automation and reduce manual order touch
- Part of EDI implementations with Customers (order/ invoic/ shipping confirmation, recadv). Responsible for the EDI flow maintenance
- Manages orders database and dashboards, cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered **Analysis and continuous improvement**
- Monitor & analyse service level and 3PL performance KPI (distribution & reverse)
- Analyse RTM, orders profile, cost to serve and finds opportunities for cost and service optimization
- Support in continuous improvement projects, testing **Customer Collaboration**
- Be part of the journey to start collaborating with customers.
- Collaborates with internal and external stakeholders to deliver improvements.
- Finds opportunities to deliver efficiency, understanding customers’ needs and influencing their behavior. Finds solutions bringing mutual benefits. **Qualifiche**:
**Informazioni aggiuntive**:

📌 Customer Service Specialist (M/w/d) (Milano)
🏢 Red Bull
📍 Milano