Responsibilities
- Our Customer Success team partners with Salesforce’s highest-value customers to help them get the most from their Salesforce investment
- As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you’ll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization
- Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle
- Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer’s goals and roadmap
- Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods




- Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning

Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Qualifications
- You have hands‑on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni‑Channel routing
- Experience with adoption and renewal motions in a multi‑product environment
- You’re skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C‑suite, in clear and confident terms
- Proven experience managing large, complex enterprise accounts with

📌 Customer Success Senior Manager (Napoli)
🏢 Salesforce
📍 Napoli