As a Commercial Back Office Specialist, you will play a key role in supporting our commercial operations and ensuring smooth coordination between internal teams. You will manage customer data and contracts, use **Salesforce** to register and monitor sales activities, and collaborate closely with the **sales team**, the **administration department**, and the **Business Support Manager**. **Main responsibilities** - Support the sales team in daily operations and customer follow-up - Manage and update customer and sales data in **Salesforce** - Record and track sales activities and customer interactions - Prepare and maintain sales-related documentation and reports - Collaborate with the **sales**, **admin**, and **business support** teams to ensure efficient internal communication and workflow - Contribute to improving internal processes and data accuracy To be successful you should be persuasive and committed to achieving excellent customer experience. Ultimately, a top Commercial Backoffice should be enthusiastic and customer-oriented, able to demonstrate strong communication skills and an service oriented mindset at all times. **Requirements**: - Previous experience in a back office, sales administration, or commercial support role - Good knowledge of **Salesforce CRM** (or similar CRM systems) - Strong organizational skills and attention to detail - Excellent communication and teamwork abilities - Proficiency in **English and Italian** (written and spoken) - Good command of MS Office, especially Excel Our new Commercial Back Office is / has**:
**Resilient**:



Ability to persevere and manage complex customer service queries and issues **Ability to use technology** - general ability to use MS Office and programmes; experience of using CRM systems (e.g., SalesForce) would be desirable but not essential. **Quality-oriented**: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality and accuracy. **Solution focused**: Finds outcomes for clients in the most efficient & effective way. Looks for ways to improve working practices for both BauWatch and the clients. **Team player**: Promotes mutual communication and relationships. Shares information smoothly with others. An ambassador for collaboration. **Independent**: Is able to carry out your own work properly and solve problems without supervision from others. **Customer focus**: Passionate about customer service. Prioritise service and client satisfaction. **Flexibility**: Can easily adapt to a changing environment, working methods, tasks, responsibilities and behaviours of others. **Friendly**: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach **What we offer** - A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast-growing international business - Be part of a fast-growing international company leading innovation in mobile surveillance - Hybrid work model based in **Buccinasco (MI)** - Full onboarding plan - A collaborative environment: you will work with passionate and talented people who value teamwork - Meal vouchers - Health insurance plan **Are you interested?

📌 Commercial Back Office (Buccinasco)
🏢 BauWatch Group
📍 Buccinasco