**GENERAL ROLE** **MAIN RESPONSABILITIES** **Sales and Customer Experience**
- Supervise and support the team in reaching sales targets;
- Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
- Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
- Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
- Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed. **Business performance overview**
- Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators. **People Management**
- Support the store management in setting objectives and assigning tasks to the team;
- Observe the team and provide ongoing feedback and coaching, supporting their personal development;
- Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;




- Support other colleagues developing their expertise and skills. **PROFILE**
- Bachelor’s degree preferably with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
- Proficient with Excel / IT tools;
- Excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. Hermès engages positive and passionate people who own the following requirements:
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

📌 Team Supervisor - Boutique Roma
🏢 Hermès Paris
📍 Roma