Thanks to our innovative Buy Now Pay Later payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences. Being only 3 years old didn't stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #Make It Happen #Play As ATeam #Stay Curious #Focus On Customer.

This is where your magic happens. If you love it, Scalapay it.

THE MISSION: We're looking for a driven Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy. You'll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success. What You'll Do: Strengthen partnerships through sales calls, business reviews, and ongoing support

- Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages)
- Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them
- Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns
- Analyze data to uncover opportunities and create tailored sales presentations
- Develop case studies and share best practices to scale account management efforts
- Experiment with new strategies to drive revenue growth and provide weekly forecasts
- Advocate for your merchants internally to enhance products and services
- Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.

Who you are: Proven sales and negotiation expertise with a knack for growing partnerships

- Strong business acumen and ability to upsell/cross-sell;





Experience following structured sales processes with KPIs and measurable results

- Data-driven, proactive, and organized approach; 5+ years in account management or business consulting, ideally in e-commerce
- Fluent in Italian and English; willing to travel up to 30%.

EXPECTED OUTCOMES: Meet or exceed the target every quarter

- Become a fundamental part of the Italian team and help the company grow
- Strengthen Scalapay's position in the Country
- Make Scalapay number 1 priority for the top 30 merchants in Italy
- Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.

WHY YOU SHOULD JOIN SCALAPAY: Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65'000€ and 75'000

- International environment with significant challenges to be met every day
- Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
- Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

HIRING PROCESS: Initial Chat: A brief conversation with our Talent Acquisition team

- Hiring Manager Interview: A deep dive into your experience and motivation for the role
- Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office
- Final Chat with Simone (CEO): An opportunity to discuss Scalapay's values and assess cultural alignment.

Super Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation. Apply for this job

📌 Key account manager (retail) (Milano)
🏢 Scalapay
📍 Milano