About the Role Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year. We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly.

This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it.

Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives.

Responsibilities Delivery &

- Launch Coordination Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences
- Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and upscale risks and blockers before they affect delivery
- Coordinate cross-functional launch readiness for each new product release
- Track progress in Jira and keep delivery status accurate and current
- Stakeholder Communication &
- Meetings Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion
- Publish a regular status update covering progress, upcoming launches, and active blockers
- Act as the primary point of contact for coordination questions across teams
- Maintain Confluence documentation for processes, decision logs, and launch playbooks




- Operational Coordination Design and operate the collaboration framework connecting launched products with partner departments (Marketing, Dev Rel, Support, Product, Engineering) — intake, SLAs, escalation paths
- Operate the request intake and tracking system — receive needs, route to owners, monitor progress
- Run regular syncs with key contacts across departments and resolve or upscale blockers
- Build and maintain operational playbooks so the model scales cleanly as the portfolio grows
- Insights &
- Feedback Loop Capture feedback from product teams and product owners, route actionable items, and close the loop
- Synthesize recurring themes into input for product prioritization
- Track delivery and operational metrics and surface friction across the partner journey.

Requirements 3+ years of program, project, or delivery management experience in a technology or platform organization

- Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment
- Proficiency with Jira and Confluence for tracking, reporting, and documentation
- Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation
- Ability to work independently, manage competing priorities, and proactively identify and upscale issues
- Track record of establishing and improving operational processes
- Fluent English. Nice to Have Background in gaming, digital commerce, or platform-as-a-service environments;

Experience launching products or platforms from zero to one

- Familiarity with B2 B Saa S, customer success, or partner-facing programs;

Experience working with distributed, async-first teams across multiple timezones.

📌 Delivery manager, self-service (Cis)
🏢 Xsolla
📍 Cis