Azienda International automotive company, part of a leading global industrial group, currently undergoing strong expansion across the European market. The Italian branch represents a strategic start-up with ambitious growth plans and a key role in developing the local market.

Offerta

Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy. Build and implement technical management, training, warranty, and claims processes, including team set-up

- Provide technical support and contribute to the development of quality and warranty systems
- Define and monitor KPIs for the technical quality team and service network
- Implement the technical quality business plan
- Develop and execute training plans
- Set up and manage technical training sessions
- Define and track KPIs for the warranty team
- Lead warranty business planning and manage warranty operations across service stations and dealers
- Support additional activities within the After Sales department.



Competenze ed esperienza Fluent in Italian and English;

Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market

- Strong understanding of aftersales, warranty, and technical quality processes;

Experience managing dealer and service networks

- Hands‐on, proactive approach, with the ability to operate in a start-up environment
- Strong organizational and stakeholder management skills. Completa l'offerta Competitive salary ranging between €70,000 and €80,000 per year Permanent contract Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.

📌 Aftersales & spare parts - technical/training/warranty manager (Milano)
🏢 Michael Page International Italia
📍 Milano