ph3Overview /h3pING Bank N.V. is looking for a Cards and Mobile Payments Expert, acting as Customer Journey Expert, to join one of the Cards Mobile Payments squads. The Customer Journey Expert is responsible for the end-to-end management, development and optimization of card products and payment journeys, ensuring an outstanding customer experience while balancing business objectives, regulatory requirements and operational efficiency. /ph3Activities /h3ulliManage and optimize debit card, credit card, prepaid card and mobile wallet customer journeys. /liliGather, analyze and document business, customer and regulatory requirements. /liliPrepare business cases, market analyses and functional requirements documentation. /liliCoordinate product developments and enhancements with internal and external stakeholders. /liliSupport product launches, feature releases and implementation activities. /liliMonitor KPIs, customer behavior and operational performance through reporting and data analysis. /liliConduct process reviews and identify opportunities to improve customer experience and operational efficiency. /liliAnalyze market trends, customer insights and competitors' offerings to support product evolution. /liliPrepare management reports, presentations and performance analyses for governance forums and decision‑making bodies. /li /ulh3Responsibilities /h3ulliOwn the end-to-end lifecycle of Cards Mobile Payments products and customer journeys, ensuring alignment with business objectives and customer needs. /liliDrive the continuous improvement of customer experience, digital adoption and operational efficiency across cards and payment journeys. /liliEnsure business requirements are clearly defined, prioritized and successfully translated into deliverable solutions. /liliBe accountable for the successful delivery of product enhancements, regulatory changes and strategic initiatives within the Cards Mobile Payments domain. /liliEnsure compliance with internal policies, regulatory requirements and payment scheme obligations.



/liliManage and align stakeholders across Product, IT, Operations, Risk, Compliance, Legal, Marketing and external partners. /liliMonitor product performance and identify opportunities to improve profitability, customer engagement and business results. /liliContribute to the evolution of the Cards Mobile Payments strategy by identifying innovation opportunities and market developments. /liliFacilitate collaboration across multidisciplinary teams, helping to remove impediments and drive delivery outcomes. /li /ulh3Required skills /h3ulliExperience of at least 2 years in the role. /liliAbility to manage critical situations through good decision‑making skills. /liliDegree in Economics, Management Engineering or similar. /liliKnowledge of the English language. /liliKnowledge of innovative payments with focus on Mobile. /li /ulh3Contract offer /h3pbWorking hours: /b Full time (37 hours per week) /ppbApplicable Collective Labour Agreement: /b National Collective Labour Agreement for employees in the credit sector (NCLA) /ppbStarting annual base salary: /b 39,000€ /ppbVariable remuneration: /b in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance) /ph3The benefits of joining ING /h3ulliFlexible Lavoro da remoto /liliCompetitive base salaries and performance-based bonuses /liliMeal vouchers and corporate restaurant and bar /liliHealth insurance and Accident insurance /liliPension fund and welfare plan /liliDiverse cultures Innovative mindsets /liliInternational Environment and Talent Program /liliCommitment to sustainability /liliLots of training development opportunities to help you grow /liliLots of moments dedicated to physical and mental well-being /liliSpecial day off when it is your birthday /liliFree water coffee at the office /li /ulh3Our Commitment /h3pDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. /p /p #J-18808-Ljbffr

📌 Cards Product Expert (Milano)
🏢 ING ITALIA
📍 Milano