ppPå bABB /b hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen. /p pDenna position rapporterar till: Service Business Process Manager /p h3Your role and responsibilities /h3 pWe are seeking a dedicated and experienced bBusiness Process Owner (BPO) /b to join our Service Process Management team in Critical Power Business. You will lead, together with the other BPOs, the strategic implementation and optimization of Salesforce modules within our Service operations, driving service transformation and process excellence across ABB's global service organization. /p pThis is a unique opportunity to shape how we deliver world‑class service solutions to our customers while working with cutting‑edge technology and cross‑functional teams. /p pThis is a global role, with preferred location in Europe or Richmond, USA. The work model for the role is: Hybrid. This role is contributing to the Global Critical Power Service. Main stakeholders are Service Managers and Global Service Business Manager. /p ul libSalesforce Implementation Leadership: /b Lead the design, configuration, and deployment of Salesforce modules (Service Cloud, Case Management, Field Service Lightning, Opportunity Management, Service Contracts) aligned with ABB's global service strategy. /li libProcess Design Optimization: /b Understand current processes, define and document standardized service processes, standard operating procedures, and workflows to ensure operational efficiency and best practices across service operations.



/li libStakeholder Engagement Cross‑functional Collaboration: /b Collaborate with business leaders, IT teams, regional service managers, end‑users, and global teams to gather requirements, ensure consistency, harmonization of service processes, and successful adoption across the organization. /li libChange Management, Documentation Training: /b Develop and execute comprehensive change management plans, create and maintain process documentation, training materials, and knowledge bases; provide communication strategies and user support for effective implementation. /li libQuality Assurance Continuous Improvement: /b Establish KPIs, monitor system performance, drive continuous improvements to enhance service delivery and customer satisfaction while ensuring compliance and operational excellence. /li /ul h3Our team dynamics /h3 pYou will join a dynamic, talented and high performing team, where you will be able to thrive. /p h3Qualifications for the role /h3 ul libExperience Project Management: /b 5+ years in business process management, service operations, IT project implementation, or Salesforce implementation; demonstrated ability to manage complex, multi‑stakeholder projects with attention to timelines and budgets. /li libSalesforce Expertise: /b Proven hands‑on experience with Salesforce Service Cloud,



Case Management modules, Field Service Lightning, Eureka form, Opportunity Management, and Case Management. /li libMaster degree in technical fields. Project Management certification is a plus. /b /li libProcess Discipline Analytical Skills: /b Strong understanding of Gate Model, Six Sigma, Lean methodologies, or similar process frameworks; strong problem‑solving abilities with data‑driven decision‑making approach. /li libChange Management: /b Excellent skills in driving organizational change, user adoption, and managing stakeholder engagement during implementation transitions. /li libCommunication Stakeholder Engagement: /b Fluent in English (written and verbal); ability to communicate complex concepts clearly to diverse audiences and effectively engage stakeholders across organizational levels. /li /ul h3Preferred Qualifications /h3 ul liExperience with ABB Critical Power Business /li liKnowledge of SAP integration with Salesforce /li liCertification in Project Management (PMP, PRINCE2) or Salesforce administration /li liKnowledge of ServIS and BOL /li liBackground in service industry or technical support environments /li liExperience with multiple Salesforce clouds (Sales Cloud, Marketing Cloud, etc.) /li /ul h3What's in it for you? /h3 ul libCareer development /b opportunities within a global organization /li libFlexible work arrangements /b supporting work‑life balance /li libProfessional training /b and continuous learning programs /li libInternational exposure /b and cross‑functional collaboration /li libInclusive workplace culture /b that values diversity and innovation /li /ul /p #J-18808-Ljbffr

📌 Salesforce Business Process Owner (Frosinone)
🏢 ABB
📍 Frosinone