ph3Head of Operations - Smyth Co Luxury Hospitality Consulting /h3 pstrongDirector of Butlers for beautiful Caribbean resort - relocation opportunituy! /strong /p ul listrongPosition Title: /strong Director of Butlers /li listrongSalary: /strong Highly competitive, plus accommodation and travel /li listrongDepartment: /strong Rooms Division / Guest Experience /li listrongReports to: /strong Resort Manager / General Manager /li listrongTeam Size: /strong 35 Butlers (large European-style operation) /li listrongEnvironment: /strong True luxury resort setting over strong100 acres /strong, servicing villas, suites, and residences /li /ul h3Role Overview /h3 pWe are seeking a strongtop-tier Director of Butlers /strong to lead and elevate a stronglarge-scale, European-style butler operation /strong within a true luxury resort environment. This is a stronghands‑on, highly visible leadership role /strong requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to strongreset, standardise, and elevate service at scale /strong. /p pThe successful candidate will set uncompromising standards for stronganticipatory service, presence, grooming, posture, language, and consistency /strong, ensuring the butler experience aligns with strongForbes / LQA / Michelin‑level expectations /strong. /p h3Key Responsibilities /h3 ul liLead the butler operation end‑to‑end across villas, suites and residences, ensuring flawless consistency and delivery. /li liElevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‑room service sequences, and anticipatory service. /li liDrive a culture reset where required—setting expectations,



addressing underperformance, and restoring pride in the function. /li liMaintain stronghigh guest visibility /strong: present in the operation, leading by example, not desk‑bound. /li liCoach and develop the team through daily floor presence, observation, feedback and structured training. /li liEstablish clear SOPs and service playbooks in line with ultra‑luxury benchmarks (Forbes, LQA and equivalent). /li liPartner closely with Resort Leadership and Heads of Department to ensure seamless cross‑functional delivery. /li liManage performance, scheduling, succession planning, and talent development across a large, mixed‑tenure team. /li liEnsure exceptional guest handling for strongUHNW and American luxury guests /strong, with calm authority and discretion. /li liMaintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.” /li /ul h3Key Requirements (Non‑Negotiable) /h3 ul liProven strongDirector / Head of Butlers /strong experience in ultra‑luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, OneOnly or equivalent). /li liDemonstrated leadership of high‑performance teams across villas, suites, and residences.



/li liStrong grounding in strongInternational and European luxury service standards /strong, with confidence managing strongUHNW and American luxury guests /strong. /li liPersonally experienced in high‑level butler service (not purely guest relations). /li liTrack record in culture reset and standards enforcement: grooming, language, posture, anticipation. /li liComfortable managing long‑tenured teams and underperformance without disruption. /li liHigh guest visibility; not desk‑bound. /li /ul h3What We Will Not Consider /h3 ul liGuest Relations–only profiles or current Guest Manager profiles /li liCruise‑ship butler backgrounds /li liCandidates without strongInternational and European /strong luxury training /li liCorporate or policy‑heavy operators lacking floor presence and luxury service instinct /li /ul h3Role Mandate (Success Measures) /h3 ul liElevated service standards and consistency across the entire butler team /li liA clear operating rhythm: daily floor leadership, coaching, and accountability /li liAlignment with strongForbes / LQA / Michelin‑level expectations /strong /li liStrong partnership with Resort Management as a trusted senior leader /li /ul h3Candidate Profile Search Notes /h3 ul liOpen to strongInternational and European /strong or international candidates with the right pedigree. /li liOnly strongdiscreet, currently employed, top‑tier candidates /strong should be presented. /li /ul h3Seniority Level /h3 ul liDirector /li /ul h3Employment Type /h3 ul liFull‑time /li /ul h3Job Function /h3 ul liManagement /li /ul h3Industries /h3 ul liHospitality /li /ul /p #J-18808-Ljbffr

📌 Director of Butlers (Milano)
🏢 Smyth
📍 Milano