At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re offering the opportunity as Head of Client Engagement Europe **What makes you, makes Zegna** As **Head of Client Engagement**, you will be responsible for acquiring and nurturing high-value clients, elevating their brand experience, and developing innovative loyalty strategies. By forging strategic partnerships, orchestrating exclusive events, and enhancing in-store experiences, you will play a pivotal role in the luxury brand’s positioning and driving growth within the high-end client segment across Europe. What makes up your day: - Accelerate the acquisition and engagement of high-end clients through strategic partnerships and a strong network within the European market.
- Develop exclusive partnerships with luxury service providers, including travel agencies, hotels, and concierge services, to enhance client engagement.
- Design and implement tailored engagement strategies to foster loyalty and increase brand affinity among top clients in collaboration with the Marketing and CVM Director.
- Curate and host bespoke experiences that highlight the brand’s values and craftsmanship, both in-store and at exclusive events.
- Monitor key client development KPIs and support stores with reporting and actionable growth strategies.
- Host top clients and prospects at local and international brand events, showcasing the brand's exclusivity.




- Lead the execution of high-end retail activations and personalized gifting programs to create memorable client moments.
- Develop and implement initiatives to create memorable client moments in-store.
- Partner with Retail and Training teams to elevate hosting experiences and ensure consistent excellence in client interactions. **What makes you, makes our team** When you join Zegna, you join a team, working together to shape the future of our company. We’re looking for someone with: - Established network within the high-net-worth and ultra-high-net-worth communities in Europe.
- Exceptional relationship-building and communication skills.
- Strategic mindset with the ability to translate plans into actionable initiatives.
- Experience in planning and executing high-end events and bespoke client experiences.
- Fluency in English (additional European languages are highly advantageous). **What makes you, makes our legacy** **Ermenegildo Zegna Group** is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest têxtiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand. Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

📌 Head of Client Engagement (Milano)
🏢 Ermenegildo Zegna
📍 Milano