If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it. Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. At D-EDGE we are driven by these 4 key values: We care about people #PEOPLE FIRST We dare to share #OPEN COMMUNICATION We embrace change #ADAPTABILITY We go the extra mile #GO BEYOND **Explore our**Culture Book** today and see if D-EDGE is the right fit for your career aspirations!**The Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients. The mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales. He/she is responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE. **uD83CuDFAF WHAT YOU’LL BE DOING**: - **Portfolio Management**: - Strong understanding of the portfolio of products within your region and your upsells targets.
- Build deep relationships with key stakeholders.
- Engage in strategic account planning.
- Drives mutual value and growth for the business and key accounts.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
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Customer Centric**: - Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.




- Create solid relationships in a friendly and professional manner.
- Demonstrate sense of responsibility & accuracy.
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Client Relationship**: - Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service **WHAT YOU'VE GOT**: - ** Technical skills**: - Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.
- Bilingual fluency in French/English. Any other language is a plus
- Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
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Leadership**: - Be a team player with a solution-oriented mindset and attitude..
- Become a true relationship builder, earning confidence and advocating our D-EDGE values.
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Decision Making**: - Able to make clear & timely decisions and give explicit and clear guidance to our customers.
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Efficiency**: - Able to identify proactive solutions that will be beneficial to both client and company.
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Team Player**: - Positive, motivated, proud of your work and engaged in the Hospitality business. **uD83DuDC9C WHY YOU’LL LOVE US**: - Incentives plans
- Accor Employee Card: Discount on hotel bookings
- 12 days for volunteering
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves. **RECRUITMENT PROCESS**:
1. Telephone interview with Talent Acquisition Team Lead (~30 minutes) 2. First interview with the your future manager including a case study (~60 minutes) 3. Second interview with our VP Account Management EMEA (~60 minutes) **Please be aware that we will be asking for work references.

📌 Account Manager - Hospitality Tech (M/F/nb) (Roma)
🏢 D EDGE Hospitality Solutions
📍 Roma