Job Summary: We seek a talented and customer-focused Social Media and Customer Care specialist to develop, implement, and manage Anderson House’s social media strategy, handle customer inquiries, comments, and complaints across social media channels, and develop Cambridge exams. Key Areas of work alongside existing staff members: - Develop and execute a comprehensive social media strategy that aligns with company goals and objectives.
- Manage day-to-day content creation, publishing, and community management across all social media channels, including Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok and others.
- Develop and implement a content calendar, including the creation of visual and written content, and manage its execution.
- Monitor social media channels for customer comments, questions, and complaints, and respond in a timely and appropriate manner.
- Engage with AH Bergamo’s audience by commenting, liking, sharing, and reposting user-generated content.
- Maintain accurate and detailed records of all customer interactions, including complaints, comments, and suggestions.
- Collaborate with colleagues, to address customer needs and concerns.
- Analyse and report on social media and customer care performance, including metrics such as engagement, reach, and customer satisfaction. This may be done with the adoption of analytics tools.
- Stay up-to-date on social media trends and best practices, and recommend changes to the social media strategy and customer care practices as needed.
- Organise mailing shots to state schools and paritarie in the provinces of Milan, Cremona, Brescia, Mantova.
- Phone existing client schools and non-client schools and propose Sezione Cambridge.




- Organise weekly visits between September and April to client and non-client schools.
- Organise events in the provinces of Bergamo, Milan, Brescia, Cremona and Mantova in October, November, February, March and April.
- In May cooperate with the Cambridge team to deliver exams. Essential Requirements: - Minimum B2 level of English, preferably C1-C2
- Bachelor's degree preferably in marketing, communications, or a related field.
- Experience in social media management and customer service.
- Excellent writing and communication skills.
- Strong analytical skills and ability to use data to inform decisions.
- Ability to work in a fast-paced environment and manage time effectively.
- A creative and innovative mindset with the ability to work independently and as part of a team.
- Ability to handle multiple responsibilities simultaneously, with strong problem-solving and conflict resolution skills.
- Willingness to occasionally post during evenings and weekends if necessary. Desired Requirements: - Proven track record of managing social media channels, driving engagement and conversion, as well as handling customer inquiries and complaints.
- Managing a social media calendar planning and execution.
- Proficiency in social media management tools as well as customer service software. Trial period 3 months - Full-time 38 hours per week. Available from September 2025. Salary of €1300 net per month. Your timetable will be 10:00-13.30 and 15.30-19:00 from Monday to Friday; 10.00 to 13.00 on Saturday. Contract type: - ANINSEI contract
- freelance annual budget if with partita IVA Contratto di lavoro: Tempo completo Retribuzione: €1.300,00 al mese Benefit: - Cellulare aziendale
- Computer aziendale
- Supporto allo sviluppo professionale Disponibilità: - Dal lunedì al venerdì
- Weekend

📌 Social Media and Cambridge Marketing Person (Bergamo)
🏢 Anderson House
📍 Bergamo