JLL supports the Whole You, personally and professionally.
Key Responsibilities
Property & Tenant Management - Serve as the primary point of contact for all sub-tenant inquiries, requests, and escalations - Build and maintain strong relationships with sub-tenants, property management teams, and landlords - Ensure compliance with lease terms and legal requirements across the portfolio - Coordinate service visits with property management representatives and approved vendors - Drive high standards and consistency in lease requirement management - Monitor tenant satisfaction and proactively address concerns
Workplace Operations - Provide exceptional hospitality and support for guests, visitors, and team members - Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment - Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs) - Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion - Ensure facility compliance with local building, health, safety, and fire codes - Develop and implement operational procedures and standard operating practices - Identify and present monthly cost-saving opportunities and operational improvements
Vendor & Contract Management - Manage facility contracts as the client's designated managing agent - Coordinate vendor discussions regarding goal setting, performance criteria, and reviews - Maintain strong relationships with suppliers and service providers - Monitor service delivery quality and contractor performance
Administrative & Event Support - Coordinate special events for clients and JLL initiatives - Handle mail services including pickup, delivery, postage preparation,



and courier coordination - Support various administrative tasks to ensure smooth daily operations - Assist with workplace technology integration and facility improvements
Client Relations & Business Development - Represent JLL and clients professionally in the local and regional business community - Promote JLL's reputation and capabilities to prospective tenants and clients - Lead efforts to monitor and enhance customer satisfaction - Serve as brand ambassador for facility management excellence
Experience & Education - Minimum 2 years of experience in facilities management, property management, or related field - Demonstrated experience in customer service and relationship management - Background in vendor management and contract coordination preferred
Technical Skills - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Experience with facility management systems and technologies - Interest in continuous improvement and emerging workplace technologies
Core Competencies - Excellent interpersonal, communication, and organizational abilities - Outstanding customer service orientation with problem-solving mindset - Strong multitasking capabilities with ability to work independently - Professional demeanor with excellent written and verbal communication skills - Ability to work effectively both independently and as part of a remote team - Self-motivated with capability to work without direct supervision




--------------------------------------------------------------------------------------------------------
- Responsabilità Principali
Gestione Immobili e Inquilini - Fungere da punto di riferimento principale per tutte le richieste, necessità ed escalation degli/delle sub-inquilini/e - Costruire e mantenere relazioni solide con inquilini/e, team di gestione immobiliare e proprietari/e - Garantire la conformità ai termini di locazione e ai requisiti legali dell'intero portafoglio - Coordinare le visite di assistenza con rappresentanti della gestione immobiliare e fornitori autorizzati - Promuovere standard elevati e coerenza nella gestione dei requisiti di locazione - Monitorare la soddisfazione degli/delle inquilini/e e affrontare proattivamente le preoccupazioni
Operazioni Workplace - Fornire ospitalità e supporto eccezionali per ospiti, visitatori/visitatrici e membri del team - Risolvere problematiche relative alle strutture inclusi servizi di pulizia, gestione sale conferenze, supporto postazioni di lavoro, arredi ed equipaggiamenti interni/esterni - Coordinare e programmare attività di manutenzione per rispettare gli Accordi di Livello di Servizio (SLA) definiti - Collaborare con dipartimenti interni (IT, Sicurezza, Cucina, Real Estate) per garantire completamento progetti di alta qualità - Assicurare la conformità delle strutture ai codici edilizi, sanitari, di sicurezza e antincendio locali - Sviluppare e implementare procedure operative e pratiche operative standard - Identificare e presentare possibilità mensili di riduzione costi e miglioramenti operativi
Gestione Fornitori e Contratti - Gestire contratti delle strutture come agente di gestione designato/a del cliente - Coordinare discussi

📌 Soft Service Coordinator (Roma)
🏢 Jll
📍 Roma