**Overview**
As the Europe South Consulting Practice Lead, you’ll play a critical role in the Europe South Industry Solutions Delivery Leadership Team. This high-impact position involves accelerating our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You will be responsible for the deployment of a portfolio of complex customer solutions operating at the leading edge of Microsoft technologies. This role will lead a multi-disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that driven transformation.
**Responsibilities** **Drive**Transformational**Customer Outcomes & Experience**
- Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships.
- Improve customer experience by identifying trends across industries and regions, implementing programmes that enhance processes, organisational design, and resource utilisation.
- Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.
- Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements.
- Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. **Lead Operational & Financial Delivery**
- Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft
- Manage P&L; for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business




- Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities. Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards. **Enable Pipeline Creation & Pre-Sales Success**
- Partner closely with Services Sales to generate pipeline, provide leadership in pre-sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure.
- Establish collaborative rhythms across the Enterprise Account Teams and Customer Success to achieve consumption and usage goals and to drive customer value. **People Leadership**
- Builds organisational capability to drive change and meet evolving customer and partner needs. Champions a learning culture and prioritises capability development as a foundation for success.
- Creates an inclusive culture that enables employees to thrive through collaboration and diversity. Leads by example in hiring and developing a diverse workforce.
- Develops talent through mentoring, coaching, and succession planning. Actively prepares future leaders and attracts critical skills to strengthen the organisation. **Qualifications** Required/Minimum Qualifications**
- Master's Degree OR Bachelor's Degree OR Technical University Degree AND significant years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.
- Extensive experience in delivering complex technology programs with measurable business outcomes.
- Proven leadership in managing large, cross-functional technical teams within consulting and professional services environments.
- Strong background in project management and delivery oversight for enterprise-scale initiatives, ensuring success on engagements with CXO-level visibility and significant organizational impact.
- Demonstrated expertise in sales and account management, including driving large-scale, complex customer engagements with full P&L; responsibility in professional services or consulting contexts.

📌 Europe South Consulting Practice Lead (Segrate)
🏢 Microsoft
📍 Segrate