**WHO WE ARE**:
Etinars is a **values-focused** company with **multi-year experience**, specialised in the recruitment of professionals for **niche markets**, managing the **full life-cycle** of specialist and **executive-level hires**.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering **robust**, **enduring connections** built upon **trust** and **transparency**.
Our approach ensures a **swift journey**, leading you hand in hand towards signing your next **career step**. **WHAT WE ARE LOOKING FOR**:
**Service Desk Operator | Space Programmes**:
Join our client’s **international team** in **Rome (Anagnina Area)**, supporting **operational services** within programmes linked to **European institutions** and the **space sector**. Our client is a trusted leader in **Space Services**, with a proud history spanning over **55 years** and a track record of supporting more than **50 space missions** for world-renowned agencies like **ESA** and **NASA**. Their expertise covers the entire space lifecycle - from **satellite testing** and **launch services** to **spacecraft operations**, **space surveillance**, and **data management** - driving innovation in the **New Space era**. We are looking for a **proactive** and **customer-oriented** **Service Desk Operator** to join the team, able to work **autonomously** in a **structured environment** and collaborate effectively within an already **well-defined team**. A **B2/C1+ level of English** is required due to regular interactions with European stakeholders and documentation in English. **Contract type: fixed-term**,



with the possibility to move to a **permanent position** depending on future opportunities. **YOUR TASKS**:
**First Level Activities**: - **Routing**, assigning, tracing and monitoring requests in **ServiceNow**. **Operations of Data Access and User Management**:
**Data Access management support**
- Handling **data access requests** involving manual intervention and ensuring approval within the expected timeline.
- Implementing **data access rights** as per applicable directives for **new missions**.
- Handling **new project proposals**, implementing the start-up process (**user notification**, **registration of project**).
- Managing **data access rights/quota allocation** (generation of an account or provision of access details) for datasets with restrictions. **User Account management support (Identity Access Management / SSO)**
- Supporting users’ **account enquiries**, providing dedicated information and instructions.
- Keeping users’ **personal information** up to date and consistent, preventing false country locations or generic institutions.
- **Lock/unlock**, **activate/deactivate** **SSO accounts**.
- Troubleshooting incompatibility with the ticketing system,



ensuring **data consistency** among the different tools and keeping the relevant **database(s) cleaned and aligned**. **Documentation & Reporting**: - Official **documents/procedures** collection.
- Contribution to **weekly and monthly reports**.
- **Internal working instructions** creation and maintenance. **YOUR SKILLS AND EXPERIENCE**: - Strong **customer orientation**, **proactivity**, and strong **interpersonal skills**.
- **Very good command of English** (indispensable), including the ability to write and understand **technical documentation predominantly written in English**.
- Ability to adapt to an already **well-defined team**.
- **MS Office suite** and general knowledge of common **office tools**.
- Ability to work **autonomously** in a **structured environment**.
- Familiarity with **ServiceNow** (or similar **ticketing tools**) is considered a **strong asset**.
- **Earth Observation** knowledge is considered **preferable**. **EXTRA INFORMATION**:
**Location**:Rome (Anagnina Area), Italy**
**English**:B2/C1+** required
**Contract type**:Fixed-term**, with the possibility to move to a **permanent position** depending on future opportunities Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or other positions at Etinars, we will be in touch. At Etinars, we are committed to supporting a **Diverse and Inclusive Community**. If you meet the minimum criteria, you will be given the opportunity to demonstrate your abilities during the interview process.

📌 Service Desk Operator Space Programmes (Viterbo)
🏢 Etinars
📍 Viterbo