**WHO WE ARE**:
Etinars is a **values-focused** company with **multi-year experience**, specialised in the recruitment of professionals for **niche markets** - managing the **full-life cycle** of specialist and **executive-level hires**.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering **robust**, **enduring connections** built upon **trust** and **transparency**.
Our approach ensures a **swift journey**, leading you hand in hand towards signing your next **career step**. **WHAT WE ARE LOOKING FOR**:
**IT Support Engineer - End-User & Workstation Services | Space Sector**:
Join our client’s **international team** in **Rome (Anagnina Area)**, supporting key IT activities within programmes linked to **European institutions** and the **space sector**. The organisation operates in highly **structured** and **mission-critical environments**, delivering services and **operational support** across **complex international projects**. The company is a long-standing partner of **space institutions**, delivering solutions for **Earth Observation**, **scientific data platforms**, and **operational digital environments**. We are looking for a **motivated IT Support Engineer/ICT Specialist** with at least **2 years of experience** directly supporting users and performing hands-on technical activities, eager to strengthen their career in a **dynamic**, **international**, and **service-oriented** environment. A **B2 level of English** is required. **YOUR TASKS**:
In this role, you will support **end-user services**, **infrastructure operations** and **IT service delivery**, ensuring continuity, responsiveness and quality across supported environments. Your responsibilities will include:



- Taking **ownership** of raised **incidents** and **service requests** via the **ticketing system**, ensuring that requests are fulfilled within the agreed **SLA** or that incidents are resolved as quickly as possible to restore nominal service levels.
- Providing **2nd and 3rd line support** (**on-site** and **remote**) to end-users in **Europe** regarding **standard** and **non-standard service requests** or incidents related to **end-user computing devices** (**laptops**, **mobiles**, **tablets**), **user workstations** (**monitors**, **keyboards**, **mice**, **headsets**, **docking stations**, and other **peripherals**), **video-conferencing equipment**, **printers**, and other **front
- and backend services**.
- Documenting identified solutions and updating the **Knowledge Database**.
- Initiating **proactive actions** to prevent incidents from recurring.
- Working with **Problem Management** to document **root causes** and, together with **SMEs** around the affected services, contributing to potential solutions to recurring problems.
- Recommending changes related to **process improvements**, **standardisation**, and other relevant enhancements to prevent recurrences.
- Providing **technical information** and support on the **evaluation**, **installation**, **acquisition**, and **use of services**, independently or in collaboration with **SMEs** and **3rd party vendors**.
- Assisting in the **standardisation of IT processes across European locations** and documenting **IT procedures**,



as well as creating **knowledge base articles** for both the **internal IT team** and **end-users**.
- Suggesting and driving **IT service automation** and **workflow improvements**.
- Supporting **Asset Lifecycle Management**, including assisting with the purchase of **hardware**, **software**, and **accessories**, tracking deliveries, inspecting received equipment, executing regular **tool-supported inventory** for the relevant offices, and handling **EOL disposal** in line with policies and procedures.
- Preparing and deploying **end-user devices**, **workstations**, and **peripherals**.
- Preparing, configuring, and deploying **video-conferencing equipment**, independently or with support from the team.
- Contributing to **ICT Projects** by supporting the **design**, **implementation**, and **initial operational support** of project deliverables within the scope of expertise.
- Maintaining **professional** and **technical knowledge** through continuous market review, training, workshops, and professional publications.
- Reporting status, raising issues proactively, and contributing to the overall team effort as needed. **YOUR SKILLS AND EXPERIENCE**:
**Minimum Requirements**: - At least **2 years of experience** directly supporting users and performing **hands-on technical tasks**.
- Experience in **user**, **identity**, and **device management** using **Active Directory**, **Entra ID**, **Intune**, **Defender**, **Autopilot**, and other deployed tools.
- Knowledge of **Polycom video-conferencing equipment**.
- Fluent **English** and preferably one of the **operating languages** of the relevant European office, ideally the **local language** of the country of assignment. **People & Com

📌 IT Support Engineer - End-user & Workstation Services Space Sector (Torino)
🏢 Etinars
📍 Torino