Descrição da Função

Job Description – HOSTESS

Job Title: Hostess

Department: Food and Beverage

Reports to: Food and Beverage Director

Job Overview

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.

Assist in monitoring the guests' needs and all phases of the operation.

Qualifications

Essential:

Ability to provide legible communication
Fluency in English

Desirable

High school graduation
Restaurant service experience
Fluency in foreign languages
Knowledge of local activities and appropriate attractions for restaurant clientele
Two year experience in similar position dealing with the general public

Skills

Ability to focus attention on guest needs, remaining calm and courteous
Ability to exercise good judgment with difficult guests
Ability to think clearly, quickly,



maintain concentration and make concise decisions in pressure situations
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to provide clear, pleasant telephone communication with proper grammar
Ability to work cohesively with co-workers as part of a team
Prior guest relations training
Ability to use Micros system
Restaurant service experience
Fluency in foreign language
Knowledge of local activities and appropriate attractions for restaurant clientele

Job Functions

Maintain a complete knowledge of:
Scheduled daily activities and in-house groups
Daily house count
Hotel extension numbers, beeper numbers carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections, price range
Features and services provided by the hotel
Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant

📌 Hostess - Bvlgari Hotel Milano
🏢 Hotel Milano Scala
📍 Milano