Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

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Respond to customer inquiries via phone and email

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Assist clients with travel questions, reservations, and general support
- Provide accurate information about destinations, policies, and procedures

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Deliver professional, friendly, and consistent customer service

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Follow company standards and operational guidelines

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Maintain clear documentation of customer interactions

Qualifications:

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Strong communication and customer service skills

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Previous customer service experience preferred but not required

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Ability to work independently and manage time effectively

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Comfortable using computers, email, and online tools

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Detail-oriented with a solution-focused mindset

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Interest in the travel industry is a plus

What We Offer:

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Flexible scheduling (tempo parziale or full time)

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Training and ongoing support

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Growth opportunities within the travel industry

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Collaborative and supportive team environment

📌 Customer Support Specialist/Travel (Firenze)
🏢 Hjbtravels
📍 Firenze