The Restaurant Manager will be responsible of the resort's fine dining restaurant operations, actively collaborating with the Head Chef and reporting to the F&B; Director.

Duties & Responsibilities
- Setting and maintaining standards to ensure that the customer experience is efficient, effective and hospitable.
- As the most senior brand ambassador the GM must be fully versed in the brand standards and ensure that all colleagues are aware and also maintain these standards.
- Ensures that all maintenance issues are rectified as soon as possible by taking responsibility for any quotes required.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Must be a self-motivator and motivator of others.
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
- Must have the ability to handle multiple tasks at one time.
- Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports.




- Must be able to consistently delight and satisfy our Guests
- Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly
- Must have very good communication skills
- Must have excellent attention to details, and extensive service knowledge
- Excellent knowledge of raw materials, foods and wines is required
- Ensure guests preferences are remembered by colleagues
- Develop outlet up-selling strategy and communicate to all relevant staff
- Ensure food and beverages are presented to guests according to the standards of the outlet
- Deal with guest complaints in a timely manner and update F&B; Director where appropriate
- Ensure that hotel grooming, uniform and hygiene standards are being maintained, enhancing a professional image
- Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any

📌 Restaurant Manager- Season 2021 (Lago di Como)
🏢 Mandarin Oriental The Hotel Group
📍 Lago di Como