Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

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Handle customer inquiries via phone and email

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Assist clients with travel questions, reservations, and general support
- Provide accurate information regarding destinations, policies, and procedures

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Maintain professional and courteous communication at all times

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Follow established company processes and service standards

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Document customer interactions as needed

Qualifications:

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Strong verbal and written communication skills

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Customer service experience preferred, but not required

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Ability to work independently and manage time effectively

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Basic computer skills and comfort using online systems

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Attention to detail and a customer-first mindset

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Interest in the travel industry is a plus

What We Offer:

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Flexible scheduling options (tempo parziale or full-time)

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Training and ongoing support

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Opportunities for advancement within the travel industry

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Supportive and team-oriented work environment

📌 Customer Service Representative – Travel Industry (Napoli)
🏢 Hjbtravels
📍 Napoli