• Being responsible for the resort IT&T; systems with the support of the Cluster Director of IT
• To be responsible for all computer equipment and computer room cleanness and tidiness, ensuring that all documents, master software and spares are organized in such a way that they are readily available.
• Provide First line support to Colleagues and Guests
• Ensure that systems are physically secure and data is password protected.
• Ensure that Antivirus software is installed, kept up to date and operational, so as to protect the resort/office systems.
• To follow the guidelines given in any standards and other documentation produced by the region or the group.
• Ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance.
• Assist for purchases of hardware and software.
• Assist all guests and colleagues with IT projects within the resort.
What we are looking for?
- Excellent organization skills
- Ablity to deliver high quality customer service
- Good communication and problem solving skills
- Enthusiasm and passion for IT, with focus on personal development
- Good initiative and ability to work under pressure within tight deadlines
- Have a flexible ‘can-do’ attitude
The ideal candidate has:
- Previous experience of PC hardware and PC set-up procedures
- Previous experience of Servers and set-up procedures
- Excellent communication skills both written/verbal;
- Fluency in Italian and English is mandatory
- Highly organized and proactive skills
- Ability to deliver high quality customer service
- Good initiative and ability to work under pressure
- Prior experience in luxury hospitality would be a plus
📌 IT Assistant (Lago di Como)
🏢 Mandarin Oriental The Hotel Group
📍 Lago di Como
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