Field Service Representative - Italy in GAC Savannah

Unique Skills:

Must have the ability to legally reside and be employed in Rome, Italy and/or the European Union countries without visa sponsorship. Necessary to speak English. Multiple languages preferred but not required. EASA License B1/B2 or an FAA A&P; required. Experience with Gulfstream and multiple Gulfstream aircraft types preferred.

Education and Experience Requirements

Bachelor's Degree Aviation maintenance or related curriculum or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. A&P; (FAA Airframe and Powerplant) license preferred.
Position Purpose:
The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

Job Description

Principle Duties and Responsibilities:




Essential Functions:
- Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email. During AOGs, assesses and identifies local operator’s technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor’s reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.

Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interac

📌 Field Service Representative (Italia)
🏢 Gulfstream
📍 Italia